32 Red have their own unique casino philosophy which they call ‘a mission to thrill.’ Put simply, they aim to provide the most thrilling online casino experience possible for their players. It sounds simple! But, how does one go about doing this? For starters, an online casino needs games. 32 Red games are powered by Microgaming, one of the leading casino software providers. 32 Red certainly take advantage of what Microgaming have to offer as they choose to provide over 500 of their games! As well as giving you the games to play, 32 Red also offer an online casino games section where they provide you with instructions and tips on how to play the games. This section is great if you are a newbie, they go above the call of duty to help players here and offer a player support team as well as a customer support team. This means that they have staff specifically to answer questions about games as well as staff to answer questions about queries such as payments and bonuses.
As well as achieving player satisfaction by strong customer support, 32 Red also aim to achieve this goal by always having winnings paid out quickly and complete transparency at all times. 32 Red aim to pay your winnings out quickly by verifying documents in a timely manners and then obviously once your account is verified your payments can be processed even faster! 32 Red know how important transparency is, after all trust is earnt. 32 Red aim to be transparent by letting you see inside their day to day operations. They outline clearly on their site exactly who works at 32 Red and exactly how they are qualified for their positions. This is reassuring and definitely a move other online casinos could look at emulating. Aside from transparency of their own staff, 32 Red aim to be transparent about how they are licensed and regulated. They are licensed by Gibraltar and their financial transactions are independently audited.
Overall player satisfaction is really where this casino excels. We are yet to find an online casino with happier customers. If you don’t believe us then give them a go for yourself and see how you find them. If there is any aspect of their service that you are not happy with then 32 Red encourage you to contact them with your constructive feedback. Enjoy being thrilled with 32 Red and Free-Lucky-Casino.